Refund & Return Policy

Last updated: September 2, 2026

Returns

We accept returns within 7 days of delivery. To be eligible, your Flameberry bag must be unused, in the same condition you received it, and in its original packaging. To start a return, email us at hello@flameberry.co with your order number, and we will send you return instructions.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note it can take additional time for your bank or credit card company to post the refund.

Exchanges

If you received a defective or damaged item, we will replace it free of charge. Email us with a photo of the issue and your order number, and we will take care of it.

Return Shipping

Unless the item arrived damaged or defective, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without tracking.

Questions

Any questions about returns or refunds can be sent to hello@flameberry.co.